Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our customer feedback page to contact us via our electronic feedback form.
How we collect information about you. We collect information in three ways :
Further details are provided below.
What personal information we collect from our users.
When you set up an account at papajohns.ae to use our online ordering service, you are required to provide us with your full legal name, email address, full street address including city and telephone number. You must also choose your Username and Password and provide those to us.
Every time you use our service, we collect information about the Papa John's restaurants you select and the orders you place.
When you place an order with us by telephone or means other than our online ordering service, you may be required to provide us with your full legal name, full street address including city and telephone number. Every time you place an order, we will collect information about the Papa John's restaurants you select and the orders you place.
Online ordering, customer registration for on-line ordering, and customer feedback pages of this website are directed toward and designed for use by persons aged 13 or older. We do not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personally identifiable information from children under the age of 13. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 13, we will delete such information from our systems.
We collect additional information about how you use our website and service.
If you contact us by letter, phone, or email through the contact information on the "Customer Feedback" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
The site analytics cookie information may be examined in concert with data from online ads served through the DoubleClick for Advertisers platform. This is to help us understand how anonymous users interact with the website after seeing advertisements online, and this data may be used to optimize ad campaigns.
How we store the information we collect.
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers.
How we use the information we collect.
We use the personal information about you stored in our member database in various ways. First, the next time you use our online ordering service and enter your User ID and Password, we will call up your information from our database to make processing your order faster and easier.
When you use your papajohns.ae account, we also keep track of your food preferences and restaurant choices and analyze that information. We do so in order to be able to email to you special advertisements, offers and notices regarding foods and restaurants that seem to fit with your preferences.
We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We also may keep track of your food preferences and restaurant choices and analyze that information in order to be able mail to you special advertisements, offers and notices regarding foods and restaurants that seem to fit with your preferences. We may also use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us.
We aggregate information about how our online ordering service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our restaurant affiliates and other affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.
Promotions and Prizes
We search for merchants who sponsor promotions, offer prizes (Contests), give our customers great discounts or make available other valuable offers that we believe may be of interest to our customers. When we find such merchants, we may provide to them the means via our website, mail, or email to contact you about their offers. However, if you have opted not to receive e-mails or other communications from us (See "You can control how information about you is used" below), will not provide your e-mail address, mailing address or other data or information to any third party for promotional or other commercial purposes, except with your prior consent.
You can control how information about you is used.
You can also limit our communications directly to you. If you have a papajohns.ae account and do not want to receive emails from us telling you about great eDeals, Contests or other promotional offers in the future, please let us know. You can change your preferences, or opt out of receiving emails from us, at any time (except when you are in the process of placing an order) by going to My Account Information on the log in page. There, you can update your email address, phone numbers, password, address and you can uncheck the "Send me special offers from Papa John's" box. Our emails to you will stop within 5 business days and we will not thereafter provide other merchants the means to contact you by e-mail about their Contests or other offers.
Papa John's may from time to time send nonpromotional email to all registered users of our online ordering service for the purpose of gathering and dispersing data to provide better services to our customers. Except for provision of additional information necessary to complete a transaction initiated by a registered user, registered users will be under no obligation to reply or answer questions in said nonpromotional email. Nonpromotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user.
If you would rather not receive offers or mailings other than e-mails from us or other merchants that we select, please use the Customer Feedback link .
Our policies may change.
You can access your information.
Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.
How is my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
When you place an order through papajohns.ae, you need to be registered and logged into your account. From your account, we will capture your name, email address, phone number and address listed. You will be required to manually enter your credit card details. This information allows us to process and fulfil your order successfully.
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
All credit card payments are processed securely through the Master card Payment Gateway.
We offer Credit Card payments for all our registered users. Credit Card payments are made directly through SSL Encryption software to ensure your personal details are kept safe.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Refunds will be done only through the Original Mode of Payment.
We are committed to ensuring your satisfaction with any item you have ordered from us.Please contact customer service if you open the packaging and discover that the item is damaged or a wrong item received.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
List of products and offers and its pricing will be available in the website. The Pricing of the items may vary, the customer has to visit the website when required for latest pricing.
We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.
United Arab Emirates.
This website is governed by the UAE law.
Physical address and contact details of each branch is available along with the store (location) list.
Please contact us with any questions or comments.
We want you to enjoy your use of papajohns.ae's service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Customer Feedback link on our website at www.papajohns.ae